RETURN, REFUND & EXCHANGE POLICY

If merchandise is defective, we will replace it within 21 days of the product delivery date. Defective item or content discrepancies must be reported within 21 days of delivery. You must notify us within 21 days of receiving the item by email. Return Merchandise Authorization (RMA) number is required for any returned merchandise. Buyer must contact us for RMA number prior to shipping it back. Packages returned without an RMA number will be refused and rejected. Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed.

We will not accept any responsibility for items lost or damaged during return transit & Amount of Merchandise will not be refund. If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from our team or make arrangement to repair the product. In many cases, we can diagnose and resolve concerns over our help-desk Customer Support.

IMPORTANT: Please make sure to fully troubleshoot all problems and contact us for any Return or Refund Query

 

REFUNDS

  • Our return policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a refund.
  • To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
  • Once your return is received and inspected, we will send you an email or Call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • In case you cancel the service, Shipping charges and First-month Subscription Fee will be deducted and rest of the amount will be refunded.
  • If there is any damage on the device or the packaging is missing when we inspect it, or any other accessory Item is missing we will charge a re-stock fee.

 

NOTE: if any items are found missing in the returned package the following charges shall be applicable:

MISSED ITEMS

CHARGES

REMOTE/ WIFI DONGLE

$20

HDMI CABLE/ POWER ADAPTER

$10

PACKAGING SLIPS/ MANUALS

$10

 

EXCHANGES (If Applicable)

  • We only replace items if they are defective, damaged or not repairable on-site by our RMA department.
  • All shipping costs are non-refundable and customer is responsible for new product shipping cost.

SHIPPING

  • You have to request the shipping label in order to ship the device back to us, else You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping cost will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over €75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • We ship our orders every day. We have developed great relationships with our shipping couriers to ensure we can get your order to you in the quickest method possible.
  • Once your order has been paid in full & fulfilled by one of agents, we will then update your order & tracking number through our website. You will then receive an updated order email with the tracking number that you can follow. Please allow 3-5 working days for shipping and handling.

 

SHIPPING QUOTES

Please confirm your shipping address upon the check-out page to see an updated and more accurate shipping price. Due to the regions the price may vary.

 

  • EU Orders: Shipped through DHL / FEDEX / UPS Shipping Charges Vary depending on country and city.
  • Canadian Orders: Shipped through Canada Post Flat Rate 25 CAD – Estimated Delivery time: 3-5 Business days.
  • American Orders: Shipping through DHL / USPS Flat Rate 25 USD – Estimated Delivery time: 4-6 Business days.
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